Ready to get started with us? Contact us for a demo!
Full Potential
Re-Engage. Repair. Refine.
Identify the challenges within your business and pinpoint where customer drop-offs occur.
Our team of skilled outreach specialists will connect with customers who haven’t engaged or purchased within a set timeframe, rekindling interest and strengthening relationships.
Consumer Journey Mapping
Our team maps customer interactions across all touchpoints, highlighting pain points and improvement opportunities.
True Lead Sourcing
By simply asking, “How did you find us?” we can more accurately track and attribute marketing and advertising.
Prevent Negative Reviews
Identifying any pain points that may have happened during the customer’s interaction with your dealership.
Experience Optimization
Our team implements strategies to enhance every stage of the customer journey.
Feedback Management
We collect and analyze customer feedback to provide actionable insights for your dealership.
Competitive Landscape
See how your dealership stacks up against local rivals, uncovering key opportunities to gain market share.
ABOUT US
Insights That Drive Sales Forward
At Consumer Journey, we specialize in helping dealerships recover lost opportunities by reconnecting with missed leads and turning them into actionable insights. Our team makes strategic follow-up calls to prospects who didn’t convert, uncovering the reasons behind their decisions and reigniting their interest.
By providing dealerships with real-time feedback and data-driven analysis, we empower sales teams to improve performance, refine their approach, and ultimately close more deals.
OUR PROCESS
Mapping the Buyer’s Path to Outsell the Competition
Our Consumer Journey process maps each stage of the buyer’s path, from initial research to purchase, helping dealerships identify where and how to outpace competitors.
CRM Data Analysis
We start by analyzing your CRM data and strategically crafting a targeted audience of opportunities.
Re-Engage Potential Customers
With a variety of proven engagement strategies, including calling every customer.
Communication Tracking
Consumer Journey provides detailed call notes and feedback regarding the status of your dealership’s lost opportunities.
Gain Valuable Insights
Consumer Journey provides actionable data insights that will help your dealership maximize every opportunity to re-engage..
Actionable Reporting
Our reporting delivers clear, actionable insights to empower informed decision-making.
Dealership Rating
We collect dealership ratings to provide valuable insights into customer satisfaction and identify areas for improvement.
Client Testimonials
Hear what people are saying about Consumer Journey
“Since using Consumer Journey, we’ve gained a clear view of how customers shop—and where we were losing them. It’s helped us refine our strategy, outperform competitors, and increase sales. This has truly transformed our dealership.”
Marketing Director
South Florida Dealership
Case Study
Real client results
Check out these amazing results from one of our satisfied customers.
Contact us today to learn how we can help your dealership reclaim lost opportunities.
Re-Engaged
24% of dealership visitors were successfully re-engaged in the sales process.
Responded
42% of people at all stages responded via either phone call or text message.
Updated Source
47% of people cited a different primary lead source than what was included in existing CRM data.
Reputation Resolution
96% of people who had a negative experience were open to receiving a phone call from management at the dealership to resolve their issues.